PRACTICE ADM-261 ONLINE | LATEST ADM-261 TEST ONLINE

Practice ADM-261 Online | Latest ADM-261 Test Online

Practice ADM-261 Online | Latest ADM-261 Test Online

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Tags: Practice ADM-261 Online, Latest ADM-261 Test Online, Latest Test ADM-261 Simulations, ADM-261 Pass Rate, ADM-261 Valid Dumps Book

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Salesforce ADM-261 (Service Cloud Administration) Exam is a certification exam that focuses on the Salesforce Service Cloud platform. ADM-261 exam is designed for individuals who want to demonstrate their expertise in the administration of the Salesforce Service Cloud platform. ADM-261 Exam Tests an individual's knowledge and skills in areas such as managing cases, configuring service entitlements, setting up and managing Salesforce Knowledge, and creating and managing service contracts.

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Salesforce Service Cloud Administration Sample Questions (Q144-Q149):

NEW QUESTION # 144
Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

  • A. On-demand email to case with sites
  • B. Email to case with web to case
  • C. On-demand email to case
  • D. Email to care with Site

Answer: B


NEW QUESTION # 145
What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers

  • A. Select a window of time when users will NOT be making changes to the organization.
  • B. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
  • C. Ensure all users refrain from logging into production for an entire day prior to deployment.
  • D. Plan and communicate thedeployment to all users of the organization in advance.
  • E. Migrate a testdeployment to a staging environment for a smoother real-life experience.

Answer: A,D,E


NEW QUESTION # 146
A company receives support requests through a variety of email addresses and web forms for different parts of the business.
Which featurecombination will ensure that cases are efficiently handled by the most appropriate representatives?

  • A. Case Assignment Rules, Queues, Public Groups, Omni-Channel
  • B. Case Assignment Rules, Queues, Chatter Groups, Live Agent
  • C. Escalation Rules, Queues, Public Groups, Live Agent
  • D. Escalation Rules, Queues, Chatter Groups, Omni-Channel

Answer: A


NEW QUESTION # 147
An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. Which three metrics should the Manager use to assess the ROI? Choose 3 answers

  • A. Number of leads created
  • B. Opportunities per channel
  • C. Cost per call
  • D. Number of sales queues
  • E. Average queue time per agent

Answer: A,B,C


NEW QUESTION # 148
Universal Banking has customer support operations in both copyright and the United States. Compliance regulations are listed below.
* Agent users in copyright can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?

  • A. Create geography-based profiles to restrict access using data categories
  • B. Create geography-based roles to restrict access using data categories
  • C. Create geography-based roles to restrict access by mapping article types
  • D. Create geography-based profiles to restrict access by mappingarticle types

Answer: B


NEW QUESTION # 149
......

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